The Computer Guy & Company (“we,” “us,” or “our”) operates rrcomputerguy.com (the “Site”). This Privacy Policy explains how we collect, use, and protect information when you visit our Site, contact us, or use Site features such as login.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from The Computer Guyz. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at rrcomputerguy.com. Message HELP for help. Reply STOP to any message to opt out.
1) Information We Collect
A) Information you provide
When you contact us, request services, or interact with the Site, you may provide:
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Name, email address, phone number
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Any information you submit through forms, email, or other communications
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Service-related details (for example: device information, issue descriptions, scheduling details)
B) Account and login information
If you log in to the Site, we may process:
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Username and authentication data needed to sign you in
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If you select “Remember Me,” the Site may store a cookie on your device to keep you signed in
C) Passkeys / WebAuthn (passwordless login)
Our Site may support passkeys (WebAuthn) for passwordless authentication. When enabled, your device and browser may create and use cryptographic credentials to verify you. We do not receive or store your device’s private key; authentication is performed using secure cryptographic methods supported by your browser/device.
D) Information collected automatically
When you browse the Site, we may collect:
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IP address, browser type, device type, operating system
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Pages visited, referring pages, timestamps, and basic usage data
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Security and diagnostic data (e.g., server logs) to help prevent abuse and troubleshoot problems
2) Cookies and Similar Technologies
We may use cookies and similar technologies for:
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Essential site functions (including login/session management)
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Remembering preferences (including “Remember Me,” if selected)
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Security and performance
You can control cookies through your browser settings. Disabling cookies may affect Site functionality (especially login).
3) How We Use Information
We use information to:
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Respond to requests, provide support, and deliver services
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Maintain login functionality and secure user accounts
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Operate, protect, and improve the Site
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Detect and prevent fraud, abuse, and security incidents
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Comply with legal obligations and enforce policies
4) Third-Party Services (Google Maps)
The Site may display embedded maps using the Google Maps JavaScript API, which loads content from Google. When you view pages with a map, Google may collect information such as your IP address and device/browser data and may set cookies according to Google’s policies.
Use of Google services is governed by Google’s privacy terms.
5) How We Share Information
We do not sell your personal information.
We may share information only as needed:
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Service providers that help operate the Site (e.g., hosting, email delivery, security). They are permitted to use information only to provide services to us.
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Legal and safety reasons, if required by law or to protect rights, safety, and security.
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Business transfers, if we are involved in a merger, acquisition, or asset sale (information may be transferred as part of that transaction).
6) Data Security
We use reasonable safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7) Data Retention
We retain personal information only as long as necessary to:
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Provide requested services and support
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Maintain business records (including for accounting/tax/legal needs)
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Resolve disputes and enforce agreements
8) Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children.
9) Your Choices and Requests
You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.
10) Contact Us
The Computer Guy & Company
Address: 313 Long Circle, Roanoke Rapids, NC 27870
Phone: 252-533-0929
Email:
Terms & Conditions:
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP or visit our website at rrcomputerguy.com.
- Visit rrcomputerguy.com for privacy policy and rrcomputerguy.com for Terms of Service.
- SMS consent is not shared with third parties.